wowbet Privacy Policy

01 Introduction

wowbet ("wowbet," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our online casino platform at wowbet.cc ("Platform"). This Privacy Policy ("Policy") describes how wowbet collects, processes, stores, shares, and protects personal information in connection with your use of the Platform and any related services.

This Policy is drafted in compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as any other applicable privacy regulations. All references to "personal data" or "personal information" in this Policy have the meaning ascribed to them under the Data Privacy Act of 2012.

By accessing or using the wowbet Platform, creating a wowbet account, or interacting with any wowbet service, you consent to the collection and processing of your personal data as described in this Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform and may request account closure in accordance with our Terms & Conditions.

02 Data Controller

For the purposes of the Data Privacy Act of 2012 and this Policy, wowbet acts as the personal information controller ("PIC") in respect of all personal data collected through the Platform. As PIC, wowbet determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

If you have any questions, concerns, or requests relating to the processing of your personal data by wowbet, you may contact our Data Protection Officer ("DPO") using the contact details provided in Section 14 of this Policy.

03 Personal Data We Collect

wowbet collects the following categories of personal data from players and Platform users:

3.1 Identity and Contact Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (used to verify the 21+ age requirement)
• Philippine mobile number and email address
• Residential address (province, city, barangay)
• Government-issued ID type and number (e.g., PhilSys ID, passport, driver's license)

3.2 Financial Data

• GCash account number or PayMaya account details linked to your wowbet account
• Bank account details (BPI, BDO, Metrobank) where provided for withdrawal purposes
• Transaction history, including deposit amounts, withdrawal amounts, and dates
• Account balance and bonus balance information

3.3 Gaming and Activity Data

• Game history, including games played, wager amounts, and outcomes
• Session duration and login/logout timestamps
• Bonus and promotion participation history
• Responsible gaming tool usage (deposit limits, self-exclusion requests)

3.4 Technical and Device Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser type and version
• Unique device identifiers
• Cookie data and similar tracking technologies (see Section 10)

3.5 Communications Data

• Records of communications with wowbet customer support, including live chat transcripts and email correspondence
• Feedback, complaints, and dispute records

04 How We Collect Your Data

wowbet collects personal data through the following means:

• Direct collection: Information you provide when registering a wowbet account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and device data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud detection data from anti-fraud partners; payment data from GCash, PayMaya, and banking partners in connection with your transactions.

05 How We Use Your Personal Data

wowbet processes your personal data for the following purposes:

wowbet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

06 Legal Basis for Processing

wowbet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the wowbet Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, KYC requirements, and gaming regulatory requirements.
• Legitimate interests: Processing carried out for wowbet's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including for marketing communications and certain cookie-based tracking. You may withdraw consent at any time without affecting the lawfulness of prior processing.

07 Data Sharing and Disclosure

wowbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

7.1 Service Providers

wowbet engages trusted third-party service providers to assist in operating the Platform, including KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection and AML compliance partners, cloud hosting and infrastructure providers, and customer support platform providers. All service providers are contractually bound to process your data only on wowbet's instructions and in accordance with applicable data protection laws.

7.2 Regulatory and Law Enforcement Authorities

wowbet may disclose your personal data to Philippine government agencies, regulatory bodies, or law enforcement authorities where required by law, court order, or regulatory directive. This includes disclosures required under the Anti-Money Laundering Act (AMLA) and its amendments, and any reporting obligations under applicable gaming regulations.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of wowbet's business, your personal data may be transferred to the acquiring entity as part of that transaction. wowbet will notify affected players of any such transfer and the applicable privacy terms of the acquiring entity.

08 Data Retention

wowbet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required under Philippine AML regulations.
• Gaming activity data: Retained for a minimum of three (3) years from the date of each gaming session.
• Customer support communications: Retained for two (2) years from the date of the last communication, unless a longer period is required for dispute resolution.
• Cookie and technical data: Retained in accordance with the cookie-specific retention periods described in Section 10.

Upon expiry of the applicable retention period, wowbet will securely delete or anonymize your personal data in accordance with its data disposal procedures.

09 Security Measures

wowbet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the wowbet Platform.
• Encryption at rest for sensitive personal and financial data stored on wowbet servers.
• Multi-factor authentication (MFA) options for player account access.
• Role-based access controls limiting internal access to personal data to authorized personnel only, on a need-to-know basis.
• Regular security audits and penetration testing conducted by independent cybersecurity professionals.
• Intrusion detection and monitoring systems operating 24/7 to detect and respond to security incidents.
• Staff training on data protection obligations and secure data handling practices.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, wowbet will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

10 Cookies and Tracking Technologies

wowbet uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your experience on the Platform, analyze usage patterns, and support security and fraud prevention functions. A cookie is a small text file placed on your device when you visit the wowbet Platform.

10.1 Types of Cookies Used

10.2 Managing Cookies

Strictly necessary cookies are required for the Platform to function and cannot be disabled. For all other cookie types, you may manage your preferences through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the wowbet Platform. Detailed instructions for managing cookies in common browsers are available in your browser's help documentation.

11 Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by wowbet. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the primary purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data wowbet holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data wowbet holds about you. You may update certain account details directly through your wowbet account dashboard.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to wowbet's legal retention obligations under AML and gaming regulations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on wowbet's legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that wowbet has processed your personal data in violation of the Data Privacy Act of 2012.

wowbet will respond to all verified data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with prior notice to you.

12 Minors and Age Restriction

wowbet employs age verification procedures during the registration process and as part of its KYC verification requirements to prevent access by minors. If wowbet discovers or has reason to believe that personal data has been collected from a person under the age of 21, it will immediately close the associated account, delete the personal data collected, and return any deposited funds to the verified payment source.

If you are a parent or guardian and believe that your child under the age of 21 has registered on the wowbet Platform or provided personal data to wowbet, please contact us immediately at the details provided in Section 14 so that we can take prompt corrective action.

13 Changes to This Privacy Policy

wowbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. When material changes are made, wowbet will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect, where practicable.

The updated Privacy Policy will be published on this page with a revised "Last Updated" date at the top. Your continued use of the wowbet Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how wowbet protects your data.

14 Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by wowbet, please contact our Data Protection Officer through any of the following channels:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 in the Philippines.